Privacy policy.
MALO Creative Media respects your privacy and is committed to protecting the personal information you provide when using this website or contacting us.
Information we collect
When you contact MALO Creative Media through our website, by email or by telephone, we may collect information including your name, email address, telephone number, company details and any information you choose to include within your enquiry.
We only collect information that is necessary to respond to enquiries, provide our services and manage our relationship with clients and prospective clients.
How we use your information
Information you provide may be used to respond to your enquiry, discuss our services, prepare quotations, deliver agreed work and communicate with you about an existing project or service.
We do not sell, rent or trade your personal information to third parties.
Website analytics
We use Google Analytics to understand how visitors use the MALO Creative Media website. This helps us understand information such as which pages are visited, how visitors arrive at the website and how people interact with its content.
Google Analytics is only activated where the appropriate consent has been provided through our cookie controls. You can change or withdraw your cookie preferences at any time.
Cloudflare Turnstile
Our contact form uses Cloudflare Turnstile to help protect the website from spam and automated submissions.
When Turnstile is used, Cloudflare may process technical information about your browser and device in order to determine whether a website interaction is legitimate. Cloudflare Turnstile does not access, store or transmit the information you enter into the contact form itself.
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including responding to enquiries, maintaining client records and meeting any legal, accounting or contractual obligations.
Information that is no longer required will be securely deleted or removed in accordance with our normal business practices.
Sharing your information
We may use trusted service providers where necessary to operate our website and provide our services. These providers may process limited personal information on our behalf and are expected to handle that information appropriately and securely.
We may also disclose information where required to do so by law.
Your rights
Under UK data protection law, you may have rights relating to the personal information we hold about you. These can include the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, restrict or object to certain processing, and withdraw consent where processing is based on consent.
If you would like to exercise any of these rights or have a question about how your information is handled, please contact MALO Creative Media.
You also have the right to raise a concern with the Information Commissioner's Office (ICO).
Contact
If you have any questions about this Privacy Notice or how MALO Creative Media handles personal information, please contact us using the details provided on our website.
Last updated: September 2026
